Easy Returns Policy
We want your shopping experience to be as stress-free as possible. Here's how it works:
30-Day Hassle-Free Returns:
You have up to 30 days from the date of delivery to initiate a return for most items purchased from Favored Flame. We want to ensure you have ample time to evaluate your purchase and make a decision you're comfortable with.
Simple Return Process:
Returning an item is easy. Here's how you can initiate the process:
-
Contact Us: Email returns@favoredflame.com. Please include your order number in the title.
-
Receive Return Authorization: Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to proceed.
-
Pack Your Item: Safely pack the item(s) you wish to return in their original packaging, if available. Ensure all accessories, manuals, and parts are included.
-
Label and Ship: Attach the provided return label to the package and drop it off at your nearest shipping center or arrange for a pickup. You are responsible for return shipping costs unless the item arrived damaged or was incorrect.
-
Receive Refund or Exchange: Once we receive your returned item(s) and inspect them for eligibility, we will process your refund or exchange as per your preference. Refunds are typically issued using the same payment method you used for your purchase.
Eligibility:
Most items are eligible for return within the 30-day window, but please note the following:
-
Items must be in their original condition, unopened, unused, and with all original packaging and tags intact.
Damaged or Incorrect Items:
If your item arrives damaged or is incorrect, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.
Customer Satisfaction Guaranteed:
At Favored Flame, your satisfaction is our priority. We look forward to serving you with exceptional products and service, and we're always here to make your shopping experience a pleasant one.